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Changelog

New features we’ve shipped recently. Bug fixes, performance upgrades and agent behaviour improvements are generally not listed here.

8 September 2026

Handhold

Filter sessions by visitor messages

You can now filter any agent's Overview to show only sessions with at least one visitor message. Open Interactions and turn on Exclude 0-message sessions to apply the same filter to your statistics, charts, session list, and CSV export. Leave it off to keep sessions containing only clicks in your existing reports.

The Interactions filter with Exclude 0-message sessions enabled, showing two matching sessions in the analytics The two matching sessions in the filtered session list, with the Export action above the table
  • Include existing sessions. The filter works with your historical sessions, not just new ones. Typed and spoken messages, selected suggested replies, and initial questions sent by your integration qualify; clicks alone do not.
  • Use the same filter through MCP. Connected AI tools can request message-qualified sessions and statistics without changing how existing counts work.

A second call to action for demo agents

Demo agents can now show two always-visible calls to action instead of one. Add a second link next to your primary CTA, for example "Start free trial" beside "Book a demo", and visitors see both throughout the session and on the finished screen. The second…

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6 September 2026

Uku Tammet

Connect agents to your session data

You can now connect your agent to Handhold through MCP instead of downloading CSV exports. Ask it to review recent sessions, read transcripts, or compare engagement across your Handhold agents. Choose what to share. Sign in through your browser, choose an…

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4 September 2026

Marius Virbičianskas

Connections and automations, redesigned

We rebuilt the Data & connections area so it is clear what each app does, what happens after you connect it, and when your automations actually run. See what's connected at a glance. The Connections tab now separates your connected apps from the ones you…

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Page-specific initial suggestions

Q&A agents can now open with suggestions that match the page the visitor is on. Someone reading your pricing page sees pricing questions, someone in your docs sees getting-started questions, and everywhere else the default set applies. How it works: The…

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3 September 2026

Uku Tammet

Localisation overhaul

Agents can now run in more than one language, using content you write yourself instead of machine-translated English. We first added languages to individual features: the agent's replies, then the chat interface, then vocabulary. Over time it became clear…

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Replay your demo sessions

You can now watch a full replay of any demo session. Open a session in the backoffice and press play to see exactly what your visitor saw and heard: the product walkthrough, the assets and calls to action your agent surfaced, and both sides of the…

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Sync demo leads into Pipedrive

Handhold now connects to Pipedrive. When a finished session matches one of your automations, Handhold creates the lead as a person in Pipedrive with the details the agent collected and logs the conversation on that person's timeline. Pipedrive is the second…

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Welcome message for Inbound Q&A agents

Inbound Q&A agents can now open with a message you write. Set it under Knowledge & Content on the agent's page, in every language the agent offers. When a visitor clicks into the chat input, the panel opens with your message before they have typed anything…

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2 September 2026

Marius Virbičianskas

Open leads in HubSpot

When an automation pushes a lead to HubSpot, a HubSpot icon now appears next to their email on the visitor's page. Click it to open that contact in your HubSpot portal.

Leads that were pushed before this change get their icon the next time one of their sessions syncs to HubSpot.

31 August 2026

Uku Tammet

Seven new voice languages

Demo agents can now speak Italian, Dutch, Polish, Swedish, Danish, Norwegian and Finnish. That brings voice demos to fourteen languages. You can choose a voice for each new language in agent settings and play a sample to hear it. Voices you have already…

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28 August 2026

Uku Tammet

Voice by default in all demos

We're upgrading all text demos to voice conversations by default. We've been running voice demos for a few months now, and on average they are more engaging than their text counterparts. What made this move possible is that voice now supports every language…

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19 August 2026

Sander Rõuk

Recognise returning visitors through the SDK

Pass your own user identifier when opening an agent and Handhold recognises the visitor when they come back, on any device or browser. Pick up where they left off. Returning visitors get their start screen prefilled and the agent remembers previous…

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Resend team invitations

We improved the experience of managing invites and teammates:

The organization members list with a pending invitation and the new Resend invite action
  • Resend invites. You can now resend a pending or expired invitation directly from the members list, instead of removing it and inviting the person again.
  • See expired invites. Invitations that expired before they were accepted now show an "Invite expired" badge in the members list.
  • Bug fixes. We fixed several small issues around inviting and removing teammates.

18 August 2026

Uku Tammet

Pass fields and UTM attribution through the SDK

Your website can now pass known customer data and UTM attribution to Handhold when opening an agent through the SDK. The values are stored with the new session and can flow into your CRM through automations. Pass known field values. Send values for…

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Earlier

  • 16 August 2026

    Upload files to custom knowledge sources

  • 14 August 2026

    Faster walkthroughs, mostly by deleting things

  • 14 August 2026

    Primary actions for Q&A agents

  • 13 August 2026

    Simpler agent customisation, with voices by language

  • 12 August 2026

    Better captions for voice demos

  • 12 August 2026

    Keep your own team out of your numbers

  • 7 August 2026

    Connect your GitBook documentation

  • 7 August 2026

    Data fields in your visitor's language

  • 7 August 2026

    Slack connection improvements

  • 30 July 2026

    Voice demos now speak French and Spanish

  • 29 July 2026

    Email verification codes for shared demo accounts

  • 23 July 2026

    Book a meeting or jump into a demo, mid-conversation

  • 14 July 2026

    We are thrilled to announce: scrolling

  • 13 July 2026

    Smarter agents, faster demos

  • 9 July 2026

    Sign in with Google

  • 8 July 2026

    Email & password login for shared demo accounts

  • 7 July 2026

    Sync demo leads into HubSpot

  • 6 July 2026

    Flexible product access for live browser demos

  • 6 July 2026

    Select type for fields

  • 3 July 2026

    German voice demos, now first-class

  • 1 July 2026

    Demo agents that follow the visitor, not a script

  • 17 June 2026

    More languages for Inbound & Onboarding agents

  • 11 June 2026

    Voice demos that hold up in noisy rooms

  • 10 June 2026

    Teach your voice agent your vocabulary

  • 3 June 2026

    Automations: turn demo data into action

  • 2 June 2026

    Smoother, more reliable onboarding

  • 28 May 2026

    Inferred fields from the conversation

  • 22 May 2026

    A new voice agent

  • 22 May 2026

    Agent generation, end-to-end

  • 22 May 2026

    Q&A agents don't count against your trial

  • 22 May 2026

    See where your agents get viewed

  • 18 May 2026

    Smarter Onboarding agents

  • 12 May 2026

    Customize Onboarding agent launcher placement

  • 11 May 2026

    Proactive onboarding

  • 6 May 2026

    Self-serve billing

  • 30 April 2026

    Voice + browser demos

  • 16 April 2026

    Voice demos in any language

  • 13 April 2026

    Snappier, more natural voice demos

  • 26 March 2026

    Fresh new look

  • 12 March 2026

    Show and hide the Onboarding agent launcher via SDK

  • 9 March 2026

    Voice-to-voice demos (preview)

  • 6 March 2026

    Smarter agents and improved call-to-action timing

  • 5 March 2026

    Compact launcher button for onboarding agents

  • 26 February 2026

    Fully automated website knowledge bases

  • 6 February 2026

    Redesigned navigation

  • 3 February 2026

    Speed controls

  • 30 January 2026

    Self-serve website scraping

  • 23 January 2026

    Revamped start screens

  • 31 December 2025

    Programmatic Q&A agent triggering

  • 11 December 2025

    New model behaviours across all agents

  • 8 December 2025

    Custom persona avatars

  • 5 December 2025

    Demo continuation

  • 3 December 2025

    Visitor section in Backoffice

  • 27 November 2025

    Product indexing

  • 26 November 2025

    Inbound Q&A agent mobile support

  • 25 November 2025

    Session action click events

  • 24 November 2025

    Custom Slack notifications

  • 21 November 2025

    UI language support for every agent

  • 19 November 2025

    A smaller way to embed the Inbound Q&A agent

  • 10 November 2025

    Custom knowledge sources

  • 3 November 2025

    The Inbound Q&A agent

  • 28 October 2025

    Handhold Weekly Newsletter

  • 22 October 2025

    Custom voice speeds, duplication, fixes

  • 21 October 2025

    Embedded demo changes

  • 20 October 2025

    Speed improvements

  • 13 October 2025

    Custom demo personas

  • 9 October 2025

    Backoffice demo export

  • 8 October 2025

    Demo analytics revamp

  • 8 October 2025

    Email-based personalization

Handhold (“Handhold”) provides technology and AI-powered agents designed to help businesses engage visitors, qualify inbound leads, deliver personalized product experiences, and guide users through onboarding. Handhold is a software platform and does not provide sales, marketing, legal, or advisory services.

Any customer interactions, product information, or recommendations generated through Handhold agents are based on the configuration and data provided by the customer. Handhold does not control, verify, or guarantee the accuracy, completeness, or suitability of any information presented through its platform. By using this website or the Handhold platform, you acknowledge that all content is provided for informational and operational purposes only and agree to our Terms of Use and Privacy Policy.

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