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Filter sessions by visitor messages

8 September 2026 · Handhold

You can now filter any agent's Overview to show only sessions with at least one visitor message. Open Interactions and turn on Exclude 0-message sessions to apply the same filter to your statistics, charts, session list, and CSV export. Leave it off to keep sessions containing only clicks in your existing reports.

The Interactions filter with Exclude 0-message sessions enabled, showing two matching sessions in the analytics The two matching sessions in the filtered session list, with the Export action above the table
  • Include existing sessions. The filter works with your historical sessions, not just new ones. Typed and spoken messages, selected suggested replies, and initial questions sent by your integration qualify; clicks alone do not.
  • Use the same filter through MCP. Connected AI tools can request message-qualified sessions and statistics without changing how existing counts work.

For AI agents: a clean Markdown version is available at /changelog/2026-09-08-filter-sessions-by-visitor-messages.md.

Handhold (“Handhold”) provides technology and AI-powered agents designed to help businesses engage visitors, qualify inbound leads, deliver personalized product experiences, and guide users through onboarding. Handhold is a software platform and does not provide sales, marketing, legal, or advisory services.

Any customer interactions, product information, or recommendations generated through Handhold agents are based on the configuration and data provided by the customer. Handhold does not control, verify, or guarantee the accuracy, completeness, or suitability of any information presented through its platform. By using this website or the Handhold platform, you acknowledge that all content is provided for informational and operational purposes only and agree to our Terms of Use and Privacy Policy.

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