Send session details from your automations

Automations that create a contact in HubSpot or Pipedrive, or capture an event in PostHog, can now send details of the session alongside your data fields and UTM values. Open the automation's field mapping, add a mapping and pick any of these:

• Agent. The agent's name in Handhold.
• Session summary. The summary Handhold writes when the session ends, ready for the contact's record.
• Session language. The language the session ran in, such as en.
• Session duration (seconds). How long the visitor was in the session.
• Session end reason. How the session ended, as one of AGENT_FINISHED (the agent wrapped up), USER_CLOSED (the visitor closed it), TURN_CAP (it reached the length limit) or EXPIRED (it timed out). Use these exact values in CRM workflow filters.
• Session link. A link to the session in Handhold, so your team can open the full conversation.

Your existing automations keep sending exactly what they send today. Nothing new goes out until you add a mapping.