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Every account gets onboarded like your biggest one

Holly is an AI onboarding agent that walks every user through setup inside your product, just like how your onboarding specialists do for top accounts.

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Bolt uses Holly for in-product activation.

Most signups never get a CSM

New users stall at the first hard step

Connecting data, inviting the team, building a first workflow: a welcome email won't get anyone through that.

Product tours get skipped

Tooltip tours show everyone the same steps, so most people close them before they help.

Your CSMs only reach the top tier

Big accounts get onboarding calls, and everyone else is left to work it out on their own.

How it works

Guides every user through setup

Holly meets each new user inside your product and walks them through setup, one step at a time, until they reach their first result.

  1. Knows your product inside out

    Holly learns your product and knowledge base, and stays up to date as they change.

  2. Works directly in your UI

    Holly shows new users what to do with a second cursor, right inside your product.

  3. Gets each user to value

    Holly picks a path based on a user's role and goals, so an admin and a finance lead get different walkthroughs.

What Holly does for each team

Every user gets a guide. Your team gets to spend its time on the accounts that need a person.

CS / Support

Gets every new user up and running

Holly walks users through your product step by step, until they can use it on their own.

CS / Support

Covers the accounts you can't reach

Holly handles routine setup for every account, while your specialists keep their time for the accounts and problems that need a person.

CS / Support

Shows you where users get stuck

Session transcripts reveal where users stall, so you can fix it in the product or docs.

Sales

Gets new reps and partners up to speed

Holly trains new hires on the tasks their role involves, in a sandbox where mistakes don't matter. Your senior AEs and SEs stop spending their week running training.

Example workflows

Use caseWhat Holly doesResult
Activation
Use case

A new user signs up and stalls at setup.

What Holly does

Holly walks them through a role-specific path in your live UI.

Result

They reach first value faster, without waiting for an onboarding specialist.

Training and partners
Use case

A new rep, partner or supplier needs to learn the product.

What Holly does

Holly runs hands-on practice in a sandbox, checks their tasks and answers questions in their own language.

Result

They're productive sooner, without pulling in your senior team.

Feature adoption
Use case

You release a feature and want users to adopt it.

What Holly does

Holly walks each user through it in your live UI.

Result

More users try the feature, and fewer need a help-centre article or a call.

Use caseContinuous monitoringComing soonWhat Holly does

When an account stops using a key feature, Holly offers a guided session and lets their CSM know.

Set up in minutes

  1. Step 1

    Link your product and knowledge base

  2. Step 2

    Refine what Holly says

  3. Step 3

    Add a code snippet to your product

Try it

Works with your stack

Every session syncs to your CRM and Slack, so your CSMs see where customers hit a wall. Holly keeps up with your docs and knowledge base.

  • Salesforce

  • HubSpot

  • Pipedrive

  • Slack

  • Intercom

  • Jira

  • Calendly

  • Cal.com

  • GitBook

  • PostHog

Trust at every layer

You decide what Holly can say and access, and you can review every conversation.

GDPRCompliant
SOC 2In progress

Frequently asked questions

What is an AI onboarding agent?

An AI onboarding agent guides each new user through setup inside your product, the way an onboarding specialist would on a call. Holly picks a path based on the user's role and goals and shows them what to do with a second cursor.

How is this different from a product tour tool?

Tours show everyone the same steps. Holly asks what each user is trying to do and guides them in your UI.

How does Holly learn our product?

Holly indexes your product and knowledge base, and stays in sync as they change.

How long does setup take?

You'll have a first version in minutes. Most customers go live in about a week.

See it in action

Watch Holly guide a new user

Book a call with our team to see how Holly can get users started in your product

Book a call

From first question to first login

Qualifying leads

Every visitor gets an answer in seconds, in their own language.

See Holly qualifying leads

Running demos

Every buyer gets a live demo, without waiting for a call.

See Holly running demos

Handhold (“Handhold”) provides technology and AI-powered agents designed to help businesses engage visitors, qualify inbound leads, deliver personalized product experiences, and guide users through onboarding. Handhold is a software platform and does not provide sales, marketing, legal, or advisory services.

Any customer interactions, product information, or recommendations generated through Handhold agents are based on the configuration and data provided by the customer. Handhold does not control, verify, or guarantee the accuracy, completeness, or suitability of any information presented through its platform. By using this website or the Handhold platform, you acknowledge that all content is provided for informational and operational purposes only and agree to our Terms of Use and Privacy Policy.

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