The AI models behind your agents can now run in Europe

The AI models behind your agents can now run in the EEA and Switzerland. We've moved every existing organisation to Europe automatically, and new organisations start there too.

To use Global instead, choose it under AI model region in Settings → General.

Europe covers conversations with every agent, voice agents included, along with the summaries and Slack messages written after a session, knowledge search, and the details your agents infer from a conversation. Speech, storage and hosting don't change with this setting; see our subprocessors. Images and PDFs read while generating an agent, and PDF or Word files you upload to a knowledge source, always use Global.