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Subprocessors

Last modified 14 October 2026

We use the following subprocessors:

SubprocessorPurposeData processed
OpenAILarge language models, and AI tools for engineering and support (ChatGPT, Codex)Demo conversations, page content, and voice transcripts; customer data needed for engineering and support work
AnthropicAI tools for engineering and support (Claude, Claude Code)Customer data needed for engineering and support work, which may include demo conversations
BrowserbaseBrowser automationContent of web pages rendered during demo creation and sessions
FirecrawlWebsite crawlingPublic website content only
LiveKitRealtime voice session infrastructureVisitor voice audio
DeepgramSpeech-to-textVisitor voice audio and transcripts
CartesiaVoice generationAgent speech text
ElevenLabsVoice generation and speech-to-textAgent speech text, visitor voice audio and transcripts
Microsoft AzureVoice generationAgent speech text
Google CloudCloud storageStored demo assets and recordings of voice demo sessions
Google WorkspaceInternal file storageReports and exports containing customer data, shared only within our team
RenderApplication hostingAll service data (application and database hosting)
PostmarkEmail deliveryNames and email addresses of account holders
PlausiblePrivacy-friendly analyticsAnonymised page views, no cookies or persistent identifiers
SentryError monitoring and performance tracingError reports and request metadata, IP addresses not stored
StripePayment processingBilling contact and payment details

Service providers for our own operations

Where Handhold acts as data controller (our website, marketing, sales, support, and internal operations), we additionally use the following service providers:

ProviderPurposeData processed
PostHog (EU-hosted)Product and website analyticsUsage events, device and browser data, approximate location, and account holders' contact details. Browser tracking runs only with cookie consent.
HubSpot (EU-hosted)Customer relationship management and supportContact details, website activity, form submissions, and support correspondence
SlackInternal team communicationNames and email addresses appearing in internal notifications
Google WorkspaceEmail and document managementBusiness and support correspondence
Cal.comCall schedulingNames, email addresses, and booking details of people who book calls with us
ZapierWorkflow automationContact and event data passed between the tools above
AnthropicAI tools for internal business work (Claude)Customer account, billing and contact details, and customer requests

For AI agents: a clean Markdown version is available at /subprocessors.md.

Handhold (“Handhold”) provides technology and AI-powered agents designed to help businesses engage visitors, qualify inbound leads, deliver personalized product experiences, and guide users through onboarding. Handhold is a software platform and does not provide sales, marketing, legal, or advisory services.

Any customer interactions, product information, or recommendations generated through Handhold agents are based on the configuration and data provided by the customer. Handhold does not control, verify, or guarantee the accuracy, completeness, or suitability of any information presented through its platform. By using this website or the Handhold platform, you acknowledge that all content is provided for informational and operational purposes only and agree to our Terms of Use and Privacy Policy.

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