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Custom knowledge sources

10 November 2025 · Uku Tammet

This entry is over six months old. Some details and screenshots may no longer match the product.

We've had two kinds of knowledge sources agents can use: either scraped from your website, or through an integration (like Intercom). However, we often get requests to get the agent to change its answers on something specific, that either isn't listed on other sources or for which documentation doesn't exist.

For that, you can now go ahead and create a custom knowledge source in your knowledge source settings page, and add as many articles as you want. When you attach this to an agent, they can use this right away.

Creating a custom knowledge source

Enjoy, and share feedback as always!

For AI agents: a clean Markdown version is available at /changelog/2025-11-10-custom-knowledge-sources.md.

Handhold (“Handhold”) provides technology and AI-powered agents designed to help businesses engage visitors, qualify inbound leads, deliver personalized product experiences, and guide users through onboarding. Handhold is a software platform and does not provide sales, marketing, legal, or advisory services.

Any customer interactions, product information, or recommendations generated through Handhold agents are based on the configuration and data provided by the customer. Handhold does not control, verify, or guarantee the accuracy, completeness, or suitability of any information presented through its platform. By using this website or the Handhold platform, you acknowledge that all content is provided for informational and operational purposes only and agree to our Terms of Use and Privacy Policy.

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