---
title: Custom knowledge sources
date: 2025-11-10
slug: custom-knowledge-sources
author: Uku Tammet
---

> This entry is over six months old. Some details and screenshots may no longer match the product.

We've had two kinds of knowledge sources agents can use: either scraped from your website, or through an integration (like Intercom). However, we often get requests to get the agent to change its answers on something specific, that either isn't listed on other sources or for which documentation doesn't exist.

For that, you can now go ahead and create a custom knowledge source in your [knowledge source settings page](https://handhold.io/settings/knowledge-sources), and add as many articles as you want. When you attach this to an agent, they can use this right away.

![Creating a custom knowledge source](/changelog/custom-knowledge-sources/custom-source.webp)

Enjoy, and share feedback as always!