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Welcome message for Inbound Q&A agents

3 September 2026 · Marius Virbičianskas

Inbound Q&A agents can now open with a message you write. Set it under Knowledge & Content on the agent's page, in every language the agent offers.

The Welcome message section on the agent's Knowledge & Content tab

When a visitor clicks into the chat input, the panel opens with your message before they have typed anything.

The chat panel open on the welcome message, with suggested questions below it

The agent knows the greeting has already happened, so its first reply goes straight to the visitor's question. Leave the message empty and the panel stays closed until the visitor sends something, as before.

For AI agents: a clean Markdown version is available at /changelog/2026-09-03-welcome-message-for-inbound-agents.md.

Handhold (“Handhold”) provides technology and AI-powered agents designed to help businesses engage visitors, qualify inbound leads, deliver personalized product experiences, and guide users through onboarding. Handhold is a software platform and does not provide sales, marketing, legal, or advisory services.

Any customer interactions, product information, or recommendations generated through Handhold agents are based on the configuration and data provided by the customer. Handhold does not control, verify, or guarantee the accuracy, completeness, or suitability of any information presented through its platform. By using this website or the Handhold platform, you acknowledge that all content is provided for informational and operational purposes only and agree to our Terms of Use and Privacy Policy.

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