---
title: Welcome message for Inbound Q&A agents
date: 2026-09-03
slug: welcome-message-for-inbound-agents
author: Marius Virbičianskas
---

Inbound Q&A agents can now open with a message you write. Set it under Knowledge & Content on the agent's page, in every language the agent offers.

![The Welcome message section on the agent's Knowledge & Content tab](/changelog/welcome-message-for-inbound-agents/welcome-config.webp)

When a visitor clicks into the chat input, the panel opens with your message before they have typed anything.

![The chat panel open on the welcome message, with suggested questions below it](/changelog/welcome-message-for-inbound-agents/welcome-panel.webp)

The agent knows the greeting has already happened, so its first reply goes straight to the visitor's question. Leave the message empty and the panel stays closed until the visitor sends something, as before.