Select type for fields

Data fields can now be a Select: you define the options, and every collected answer is exactly one of them. No more cleaning up free-text variations before your data is usable.

• Define the options once: create a Select field with your list of options and attach it to any agent, just like any other field
• Visitors pick from a dropdown: on the pre-session form and inside sessions, select questions show a dropdown that matches the rest of the interface
• Conversations stay natural: in chat and voice, the agent asks the question like a human and maps the answer to one of your options; it only reads out the choices when the visitor is unsure
• Automations understand options: set up automation conditions by picking an option instead of typing an exact match

Also in this release:

• Dropdown menus across the app now open upward when they would run off the bottom of the screen
• Agent field configuration is now organized by when data is collected: before, during, and after the session
• Inbound agents are more proactive about surfacing relevant actions, like booking a call when a visitor asks to see more