---
title: Select type for fields
date: 2026-07-06
slug: select-type-for-fields
author: Uku Tammet
---

Data fields can now be a **Select**: you define the options, and every collected answer is exactly one of them. No more cleaning up free-text variations before your data is usable.

- **Define the options once:** create a Select field with your list of options and attach it to any agent, just like any other field
- **Visitors pick from a dropdown:** on the pre-session form and inside sessions, select questions show a dropdown that matches the rest of the interface
- **Conversations stay natural:** in chat and voice, the agent asks the question like a human and maps the answer to one of your options; it only reads out the choices when the visitor is unsure
- **Automations understand options:** set up automation conditions by picking an option instead of typing an exact match

Also in this release:

- Dropdown menus across the app now open upward when they would run off the bottom of the screen
- Agent field configuration is now organized by when data is collected: before, during, and after the session
- Inbound agents are more proactive about surfacing relevant actions, like booking a call when a visitor asks to see more