New session details page layout
· Artur Jürgenson
The session page keeps the replay and the transcript in the main column, and shows everything else about the session in cards beside them.
- Visitor. The visitor's email, a link to their visitor page, and the data the agent collected from them.
- Session. Duration, interactions, outcomes, and the visitor's feedback with their comment.
- Automations. What each automation left in your tools, such as a HubSpot contact you can open, with the automation's name under it, or why it failed or sent nothing.
- Source. The page the session started on and its UTM values.
The transcript now uses the full width of its column. Copy link in the header copies the session's address, so you can share it with your team.
For AI agents: a clean Markdown version is available at /changelog/2026-10-26-new-session-details-page-layout.md.