---
title: Run automations only for sessions with a chosen highlight
date: 2026-11-12
slug: run-automations-on-session-highlights
author: Artur Jürgenson
---

Automations can now run only for sessions that have a highlight in a chosen category. For example, post to Slack whenever a session has an Agent error, or create a ticket for every session with a Knowledge gap.

![An automation's run conditions with a Highlight condition, its menu listing Agent error, Knowledge gap, Product gap, Concern, Intent and Praise](/changelog/run-automations-on-session-highlights/highlight-condition.webp)

- **Add a Highlight condition.** Open an automation, add the **Highlight** run condition and choose a category: Agent error, Knowledge gap, Product gap, Concern, Intent or Praise.
- **Onboarding agents.** Onboarding agent sessions never get Concern or Intent highlights, so an automation limited to either doesn't run for them.
- **When highlights are missing.** A session gets no highlights when the visitor didn't interact with the agent, or when they couldn't be written. An automation limited to a highlight doesn't run for those sessions.