---
title: Hand visitors to your support team in Intercom
date: 2026-11-11
slug: hand-visitors-to-your-support-team-in-intercom
author: Marius Virbičianskas
---

Onboarding agents can now hand a visitor to your support team in the Intercom Messenger, so visitors who need a person never meet two chat widgets or have to repeat themselves.

- **Add a Contact support action.** Connect Intercom, then add the action in your Onboarding agent's Outcomes. By default the agent offers it when a visitor asks for a person, or when it can't answer a question about your product. You can change when.
- **The question comes along.** One click opens your Messenger with the visitor's question already written, and the agent steps aside.
- **One chat on the page.** While the agent shows, Intercom's launcher stays hidden. It comes back after a handoff, and whenever your team's reply is waiting.
- **Your team picks it up.** One workflow in Intercom sends these conversations to a person instead of Fin. Each handoff counts as an outcome, so you can find them on Visitors and your agent's Overview.

In Intercom you turn on the Messenger API, add two attributes that the Messenger may update, and add that workflow: see the [Support handoff docs](/docs/support-handoff).