---
title: Onboarding agents ask visitors how their session was
date: 2026-10-14
slug: onboarding-agents-ask-visitors-how-their-session-was
author: Marius Virbičianskas
---

When a visitor closes a conversation they started with your Onboarding agent, a short question appears where they closed it: "How was your session?", with a thumbs up and a thumbs down. Answering is optional, and the question goes away by itself after a few seconds.

![The question "How was your session?" with thumbs down and thumbs up buttons](/changelog/onboarding-agents-ask-visitors-how-their-session-was/feedback-question.webp)

A visitor who answers isn't asked again for an hour. We're collecting the answers now, and they'll appear on your session pages in an upcoming release.